May 17, 2020

Why supermarkets should be taking advantage of big data

supermarkets
Europe retailing
Australia retailing
consume
Frazer Jones
3 min
Why supermarkets should be taking advantage of big data
“Big data” has become such a massive buzzword in the business world, permeating practically every industry. Does it have a place in the worl...

“Big data” has become such a massive buzzword in the business world, permeating practically every industry. Does it have a place in the world of supermarket chains? According to one supermarket data expert, it absolutely does—and chains should be doing more with all of the technology that’s available to them.

RELATED TOPIC: 3 challenges UK supermarkets are facing in a shifting economy

As co-creator of the original Sainsbury’s loyalty program—the Sainsbury’s Reward Card, predecessor to today’s Nectar Card program—as well as the program’s manager throughout the 1990s as a predecessor to the supermarket chain’s current Nectar Card program—current retail tech consultant Stuart Marks is an expert in the field of loyalty programs and the data that they gather. In an enlightening interview with Business Insider, this week, Marks explained that many supermarkets today are failing to make the most of what they have:

“I’m still not convinced supermarkets know enough about their customers,” Stuart Marks told Business Insider. “They need to understand what the drivers are and what makes me go to a big store when I do.”

 

Considering that supermarkets in the UK are struggling right now, learning about the preferences and shopping habits of customers—especially those customers who shop frequently enough to retain a loyalty card—should logically be a top priority. Furthermore, the data collected from loyalty cards could be used to give consumers a more personalized and enhanced shopping experience:

Marks […] believes retailers should be using technology to take advantage of the boom in data. Supermarkets could pitch more tailored offers to customers and provide better customer service, picking up on things like card machine errors and contacting people when there’s a drop off in shopping activity to find out why. “It’s all in the data, that’s what it’s going to boil down to,” Marks says.

 

According to Marks, businesses have been taking loyalty programs for granted (and their consumer base by proxy) by reducing the power and importance of the programs (Sainsbury’s itself making card points worth less to consumers in recent months, for example), when what they should really be doing is going in the opposite direction and giving consumers even more incentive to use them—especially longtime loyalty card holders that have been shopping with your brand for years.

RELATED TOPIC: Harnessing the Power of Loyalty Programs to Grow Your Business

While Marks is speaking most directly to the issues affecting UK supermarkets right now, this kind of advice could be applied to retailers everywhere. Lomay be not be fashionable right now. But the eventual loyalty that it fosters in your consumers in and of itself is invaluable. The data and insights that such loyalty programs can give you to put toward research, development, product selection and customer service is even more so.

 

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[SOURCE: Business Insider Australia]

 

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May 17, 2020

Jim Donald appointed the CEO of Albertsons

Jim Donald
Bob Miller
CEO
Albertsons
Sophie Chapman
2 min
Jim Donald to replace Bob Miller as CEO of Albertsons
The Idaho-based grocery chain, Albertsons, has appointed Jim Donald as its new Chief Executive Officer.

Donald, who previously worked as the company...

The Idaho-based grocery chain, Albertsons, has appointed Jim Donald as its new Chief Executive Officer.

Donald, who previously worked as the company’s President and Chief Operating Officer, will keep his presidential role.

The new CEO will replace Bob Miller, who will continue in his position as Chairman of the Board.

“Jim Donald has built an exceptional career in retail,” remarked Bob Miller.

“His knowledge of our company and industry is unmatched, and I know his contributions will be invaluable as we enter the next chapter of Albertsons Companies.”

“We look forward to tapping his experience in leading large consumer brands as we work every day to meet our customers’ needs, both in-store and online.”

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In his career, Donald has held positions such as the CEO of Starbucks and the CEO of Pathmark Stores.

The newly-appoint CEO also worked for Albertsons for 15 years, starting 1976, becoming the Vice President of Operations in Arizona.

“Albertsons Companies is uniquely positioned to operate in both a 'four walls' traditional environment and the 'no walls' world of technology,” stated Jim Donald.

“We serve 34 million customers each week across our 2,300-plus stores and serve 5.5 million patients in our 1,700-plus pharmacies.”

“That's a significant food, health and wellness footprint. We're well positioned to serve the evolving needs of today's customer, wherever and whenever they choose to shop with us.”

“I am looking forward to leading this dynamic company as we focus on innovation and customer-centric retailing in all its forms.”

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