Nestlé Professional tackles the hospitality 'staff crisis' in new report

By Laura Mullan
Nearly a third of people (31%) do not think hospitality is a career path you actively choose, according to a new report from Nestlé Professional. The...

Nearly a third of people (31%) do not think hospitality is a career path you actively choose, according to a new report from Nestlé Professional.

The ‘BuzzBites: Talking Talent’ report investigates perceptions and growing trends in the hospitality sector. It also offers advice from industry leaders on how to attract, train and retain key talent. 


Growth in the hospitality sector is surging yet the industry currently faces a staff crisis as the scale of recruitment need becomes greater. Brexit is also expected to widen the skills gap further. 

The report highlighted a growing concern about skill shortages in the sector, with 60% of managers saying that they are struggling to retain staff.

What’s more, 73% of managers expressed concerns that the hospitality industry is no longer an attractive career

Key findings from the research, conducted by Nestlé Professional and 3GEM, revealed that 45% of millennials consider a career in hospitality a “stop-gap” and that 18% of those working in the industry are thinking of leaving in the next year. 

However, despite this, the report remained optimistic about the future of the hospitality sector. 

More than two-thirds of (70%) of hospitality workers said they were proud to work in the industry and 53% of those outside the sector think it would be rewarding work. 

The research also found that more than half (57%) of those who have left the industry would consider returning, demonstrating that the sector has the potential to grow and overcome skill shortages.

“One of the strongest messages to come out of our research was just how important it is to reward employees for their achievements and help develop their career,” says Paul Lumley, brand and communications manager at Nestlé Professional

“Our very own Toque d’Or competition supports apprentices and students in their progression by celebrating their fantastic skills and has evolved over the last 30 years to leave a legacy that we can be proud of.”


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