May 17, 2020

Can Uber make it in the home delivery industry?

Uber
delivery services
apps
Technology
Frazer Jones
3 min
The Uber app on an iPhone [PHOTO CREDIT: MAHATHIR MOHD YASIN / Shutterstock.com]
Uber never said it was a taxi service. To the contrary, according to The Guardian, Uber would rather its users think of it as more of a diversified logi...

Uber never said it was a taxi service. To the contrary, according to The Guardian, Uber would rather its users think of it as more of a diversified logistics company along the lines of FedEx or UPS. To prove this non-taxi image, Uber is flexing its wings and diversifying itself all the way into the realm of home food delivery.

Most recently Uber launched an UberEATS service in Barcelona, following up on a similar UberFRESH program in Los Angeles designed to deliver fresh lunches and dinners that users can order from local restaurants around the city. These rollouts across vastly different markets show that Uber is doing some serious test market research to see what works and what doesn’t. There can be little doubt that, if programs like UberEATS and UberFresh prove successful, we’ll be seeing them roll out in further cities before long. But will Uber be successful in this market?

There’s no question that there is a real market out there for home delivery on demand. This week Chipotle made waves by teaming up with dedicated delivery service Postmates to roll out home delivery in 67 cities across the United States. Consumers want their burritos and taco bowls, and they want them as quickly and easily as they can order a product on Amazon, queue up a series on Netflix, or summon an Uber car to their door with the click of a single button.

But the real question is: will those consumers look to Uber to do the delivering? The company will be moving into a market already filling up quickly with brands known for delivery services, from GrubHub and Seamless to Chipotle partners Postmates. Despite Uber not wanting to be known as a taxi service, that’s the image that the brand has built—if not a taxi service, at the very least a more business class-level town car service. Uber may have to work hard to overcome its current image to attract consumers in this new arena.

Then again, Uber’s service isn’t quite like the others either. Consumers won’t simply be ordering up whatever pizza or Chinese takeout their hearts desire—the UberFRESH and UberEATS programs offer set menus from partnering restaurants that diners can choose from. As Huffington Post points out, that could actually be a selling point to some who could think of it as more of an upscale home dinner service than a delivery service:

People enamored with food trends and/or those looking for fewer choices, not more, might choose to search on Uber over another far-reaching delivery service. On April 10, UberFresh's menu offered dishes like barbecue pulled pork mac and cheese, and a chocolate chip/potato chip cookie. On April 11, it offered croissant French toast with bacon, and a bacon-and-tater tot breakfast burrito for brunch. On April 12, a quinoa power salad. Not all the dishes have buzzwords like these have, but it's difficult to scan the menu without picking up on some of these food trends.

 

With Uber sticking to its more upscale image and marketing toward a more niche clientele, this new venture could work. But it definitely won’t be replacing GrubHub and Seamless any time soon.

[SOURCE: The Guardian via Huffington Post]

Share article

May 17, 2020

Jim Donald appointed the CEO of Albertsons

Jim Donald
Bob Miller
CEO
Albertsons
Sophie Chapman
2 min
Jim Donald to replace Bob Miller as CEO of Albertsons
The Idaho-based grocery chain, Albertsons, has appointed Jim Donald as its new Chief Executive Officer.

Donald, who previously worked as the company...

The Idaho-based grocery chain, Albertsons, has appointed Jim Donald as its new Chief Executive Officer.

Donald, who previously worked as the company’s President and Chief Operating Officer, will keep his presidential role.

The new CEO will replace Bob Miller, who will continue in his position as Chairman of the Board.

“Jim Donald has built an exceptional career in retail,” remarked Bob Miller.

“His knowledge of our company and industry is unmatched, and I know his contributions will be invaluable as we enter the next chapter of Albertsons Companies.”

“We look forward to tapping his experience in leading large consumer brands as we work every day to meet our customers’ needs, both in-store and online.”

SEE ALSO:

In his career, Donald has held positions such as the CEO of Starbucks and the CEO of Pathmark Stores.

The newly-appoint CEO also worked for Albertsons for 15 years, starting 1976, becoming the Vice President of Operations in Arizona.

“Albertsons Companies is uniquely positioned to operate in both a 'four walls' traditional environment and the 'no walls' world of technology,” stated Jim Donald.

“We serve 34 million customers each week across our 2,300-plus stores and serve 5.5 million patients in our 1,700-plus pharmacies.”

“That's a significant food, health and wellness footprint. We're well positioned to serve the evolving needs of today's customer, wherever and whenever they choose to shop with us.”

“I am looking forward to leading this dynamic company as we focus on innovation and customer-centric retailing in all its forms.”

Share article