Nine in ten Britons are left wanting more from their food experience says food index

By Laura Mullan
Nine in ten Britons (89%) are left wanting more when it comes to their overall food experience, according to new research from Canteen at JWT. The inau...

Nine in ten Britons (89%) are left wanting more when it comes to their overall food experience, according to new research from Canteen at JWT.

The inaugural food index (FINDEX) from Canteen at JWT surveyed 3,200 people across the UK, US, Brazil and France for the report, with more countries expected to be added to the study later this year.

The study found that 61% of people surveyed felt that big food companies have more work to do if they want to deliver a great food experience.  

Nearly one in five Americans and Britons (18%), and one in four French (24%) distrust big food brands outright, citing over-processed foods as the main reason (53%).

Brands were also distrusted for prioritising profit over quality (49%).


In the UK, the study highlighted that the least trusted food entities in the UK are social media brands (38%), internet food retailers (25%) and meal-kit / subscription services (25%), perhaps indicating the need for newer business models to win consumer trust.

Interestingly, the report also highlighted that around a third of people (34.5%) felt that their food choices are affected by their personal values and opinions on both political and environmental issues, perhaps alluding to the rapid growth of vegetarian and vegan options in the market.

Commenting on the results, Megan Van Someren, founder of Canteen at JWT said: “Now more than ever, food plays an incredibly dynamic role in people’s daily lives.

“Yet, there is a lot of work to be done by food companies of all shapes and sizes to live up to people’s expectations.

“We’ve commissioned this research to not only benefit brands, big and small, to help reimagine their business through the lens of food culture but to also benefit people and the food system overall.

“Too many people don’t feel their food experiences measure up and we all need to work together to change this.”


Featured Articles

Top 10 customer experience (CX) trends in 2023

Food Digital breaks down the Top 10 customer experience (CX) trends taking centre stage for 2023, including predictive analytics, AR, metaverse and more

Absolut joins the sustainable drink trend with paper bottle

Sustainability is driving brand changes at Absolut as the drinks brand focuses on delivering new designs and a sustainable paper-based recyclable packaging

Careers Passport: flagship programme to help jobseekers

A fast-track job scheme designed to remove barriers to enter the food and drink industry has seen over 1,000 training opportunities created.

Coca-Cola, Diginex & Reckitt tech to support supply chains


Luxury food manufacturer Venchi on sustainable packaging


How has the pandemic affected sales at General Mills?